1. How long are shipping times?

Your products will ship within one to five days of your order, and then take up to six weeks to reach your doorstep. Each specific product at Mynlove has an estimated delivery time that you can find in the product description. We know, we know, it sounds like such a looong time, and you look forward to receiving your present. We really can't wait for you to get it too! But we're just being on the safe side here. It will depend on which product you actually buy, where you live, if you choose any customization, and such other details. But with customs laws easing up and the borders opening again, you might receive it pretty fast! We can only promise that we will do our best to get it to you as quickly as possible!

  1. What's your return policy?

Please refer to the Refund Policy that you can find at the bottom of the Home Page.

  1. Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please follow the same procedure as for the return of goods.

  1. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and again please follow the same procedure as for returns.

  1. Do you offer exchanges?

The best way to exchange your product is to return it, get a refund (if applicable), and then purchase a new one.